FREQUENTLY ASKED QUESTIONS

Engineers

Please click here for Engineer contact details

  1. What benefits does Gas Safe Register bring to gas engineers?
  2. Can I get technical help from Gas Safe Register?
  3. Are ACS, NVQ and SVQ qualifications still valid?
  4. How do you handle the problem of "cowboys" and illegal gas workers?
  5. What Landlord's Gas Safety Records should we use?
  6. Where do I buy forms, stickers and labels?
  7. How do I notify gas work?
  8. What publications does Gas Safe Register produce?

Registration

  1. How much does it cost to register?
  2. How does probationary registration work?
  3. I've registered online, but can I get information by post not email?
  4. I am a registered business but don't have an online account with Gas Safe Register, how do I set this up?
  5. I have just submitted the wrong information online, what should I do?
  6. What do I do if I have a complaint about your service?
  7. What is the difference between my Gas Safe registration number and my licence card number?

Using the Gas Safe Register brand

  1. How do I get the Gas Safe Register logo and access to other marketing tools for my business?
  2. Which logo do I use?
  3. Can I continue to use the logo from the previous registration scheme provider?
  4. Do I have to print my registration number with the logo?
  5. Do I have to use my Trading Title in advertisements?
  6. I want to run an article in my local newspaper about Gas Safe Register, what should I do?
  7. Can I link to your website?
  8. Can I get gas safety leaflets to give to my customers?
  9. How do we describe ourselves as businesses or individuals on the Gas Safe Register?

Background to Gas Safe Register

  1. Why did Gas Safe Register replace CORGI?
Engineers

Contact details for engineers 0800 408 5577 or 01256 650 005
enquiries@gassaferegister.co.uk

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1. What benefits does Gas Safe Register bring to gas engineers?

  • Lower cost of overall service; reduced registration fees with planned reductions over the next 10 years
  • Increased demand for your services; better public awareness to create a higher demand for Gas Safe registered engineers
  • Renewal of registration on anniversary of registration; Twelve-months service for 12 months fee
  • Technical standards update and technical alerts services
  • Registered Gas Engineer; your monthly magazine, big on technical content and industry needs. Written by technical experts from across the industry.
  • Consultation on significant changes; we will consult with you on matters that impact the register
  • Simple online application and renewal process; supported by printed versions where relevant
  • Straightforward complaints and appeals procedures

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2. Can I get technical help from Gas Safe Register? Yes. We provide a technical helpline and technical bulletins for all Gas Safe registered engineers. You can contact the technical helpline by phone on 0800 408 5577 or 01256 650 005 or by email technical@gassaferegister.co.uk. We also publish a monthly technical magazine called Registered Gas Engineer.

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3. Are ACS, NVQ and SVQ qualifications still valid? Yes, these qualifications are currently valid. The HSE has asked Gas Safe Register to undertake a review of the qualification and competency regime in 2009 but there are no changes to your qualifications requirements for now.

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4. How do you handle the problem of "cowboys" and illegal gas workers? Gas Safe Register encourages illegal gas workers who can prove their competence to register. Our enforcement team will track down individuals working illegally, and we will work with the Health and Safety Executive (HSE) in gathering evidence to take action where necessary.

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5. What Landlord's Gas Safety Records should we use? Landlord's Gas Safety Records and other useful forms are available from various suppliers.

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6. Where do I buy forms, stickers and labels? Gas Safe Register do not sell products themselves but items are available from various suppliers. If you would like Gas Safe Register branded items, details of licensed suppliers are in your Welcome Pack or in the Marketing Toolkit via your online account.

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7. How do I notify gas work? We provide a facility for registered engineers to report gas work that is notifiable under the Building Regulations. This can be done by calling 0800 408 5577 or 01256 650 005 or online at GasSafeRegister.co.uk.

While the Gas Safe Register Rules of Registration do not state that you must report all gas installations to us, the Building Regulations England and Wales requirement to report certain types of work hasn't changed. Our reporting system provides you with a quick and cost effective method of completing your duty to report work without the need to contact the Local Authority.

You should report the installation of any new or replacement flued gas appliances and non-flued fixed appliances that provide heating or hot water that have a net rated heat input of 100 Kilowatts or less and installed in a building with no more than 3 storeys excluding any basement. You should also report the installation of a heating or hot water service system connected to a heat-producing gas appliance and any associated controls.

When you report your gas work to us, we will send a certificate to the homeowner or to another relevant person on request.

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8. What publications does Gas Safe Register produce? We produce the Registered Gas Engineer magazine which contains important industry news as well as technical information including articles and Technical Bulletins. We do not produce, design or sell any other manuals.

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Registration

9. How much does it cost to register?

Application fee
(includes one engineer):
£365.00 (excl VAT)
Non-web registration renewal fee
(includes one engineer):
£175.00 (excl VAT)
Web registration renewal fee
(includes one engineer):
£155.00 (excl VAT)
Additional engineer: £53.00 (excl VAT) per engineer

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10. How does probationary registration work? We accept ACS and S/NVQ qualifications from a recognised awarding body as evidence of competence. We will however require you to keep records of the work you do, and will perform regular inspections on your work during your probationary period. Once you have demonstrated your competence, your probationary period will finish. For more information on registering for the first time see GasSafeRegister.co.uk or call Customer Services on 0800 408 5577.

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11. I've registered online, but can I get information by post not email? By registering online you are benefiting from a discounted rate. This cost saving comes from sending all your communications electronically. Please call us on 0800 408 5577 or 01256 650 005 if you would like to change the way you receive your communications.

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12. I am a registered business but don't have an online account with Gas Safe Register, how do I set this up? Please contact Customer Services on 0800 408 5577 or 01256 650 005 who will assist you in setting up an online account. You can use your online account to manage your registration, notify your work, access technical information, view Registered Gas Engineer magazine and access the Marketing Toolkit. For more information visit www.GasSafeRegister.co.uk/onlineaccount and download the online account user guide.

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13. I have just submitted the wrong information online, what should I do? Please call us on 0800 408 5577 or 01256 650 005 and we will update our database.

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14. What do I do if I have a complaint about your service? In the first instance please call us on 0800 408 5577 or 01256 650 005 to discuss your concerns. If you want to make a formal complaint, you must put this in writing. You can email your letter to enquiries@gassaferegister.co.uk or post it to Gas Safe Register, PO Box 6804, Basingstoke, RG24 4NB.

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15. What is the difference between my Gas Safe registration number and my licence card number? Your Gas Safe registration number is the number your business is registered under. It won’t change as long as you don’t let your registration lapse.

The licence card number is unique to every ID card and therefore every engineer. Your unique licence number changes every year to enable the Register and your customers to identify you securely. This is particularly essential if you are registered for more than one business.

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Using the Gas Safe Register brand

16. How do I get the Gas Safe Register logo and access other marketing tools for my business? All Gas Safe registered businesses can access their Marketing Toolkit at www.GasSafeRegister.co.uk/engineers and log in to their online account. The marketing toolkit contains:

  • Gas Safe Register brand guidelines: find out how to use the Gas Safe logo on clothing and vehicles, stationery, brochures and leaflets, and advertising.
  • Gas Safe Register logos: download the logo in different formats or give them to your printer
  • Gas Safe Register stationery templates: download stationery templates to promote your business
  • Gas Safe Register van stickers: download sticker templates and give them to your printer
  • Gas Safe Register advertising tools: download advertising tools to show you're Gas Safe registered
  • Gas Safe Register licensed suppliers: contact a supplier licensed to produce Gas Safe Register branded materials for your business

If you don't have an online account we can help you set one up. Visit www.GasSafeRegister.co.uk/onlineaccount and download the online account user guide or call us on 08000 408 5500 or 01256 650 005.

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17. Which logo do I use? The registration logo is a yellow triangle within a black box. This logo has been created specifically for use by registered businesses and the black background ensures the logo stands out especially on different coloured backgrounds.

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18. Can I continue to use the logo from the previous registration scheme provider? The Gas Safe Register logo is the only logo to be used in relation to gas registration. The orange full shield logo used by the previous registration scheme provider should no longer be used. Use of this logo is likely to be in contravention of the Consumer Protection from Unfair Trading Regulations 2008.

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19. Do I have to print my registration number with the logo? We recommend you use your registration number with the logo on any advertising so customers can verify your registration. We recommend you use it on your stationery and on vehicles and clothing where practical. All guidelines to using the logo are included with the Marketing Toolkit.

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20. Do I have to use my Trading Title in advertisements? Yes, all businesses should advertise with their Trading Title as it appears on the Register. This is the name the public will find when searching the Register. If you need to change your Trading Title please contact Customer Services.

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21. I want to run an article in my local newspaper about Gas Safe Register, what should I do? There is a press template that you can use locally. For more information email press@gassaferegister.co.uk.

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22. Can I link to your website? Yes we encourage you to link to our website. Simply link to GasSafeRegister.co.uk. You can also link to specific pages on the website such as carbon monoxide poisoning to provide useful information to your customers.

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23. Can I get gas safety leaflets to give to my customers? The Gas Safe Register website carries a wealth of gas safety information, but we do have a limited stock of leaflets available that you can request for your customers. Email your request to marketing@gassaferegister.co.uk.

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24. How do we describe ourselves as businesses or individuals on the Gas Safe Register?

  • Gas Safe registered engineer/s
  • Gas Safe registered business/es

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Background to Gas Safe Register

25. Why did Gas Safe Register replace CORGI? HSE on 8 September 2008 signed a contract with Capita Group Plc to run the new gas installer registration scheme from 1 April 2009. The following provides the background on why the competition took place, and the way in which the procurement exercise was conducted.

BACKGROUND
Domestic (piped and LPG) gas is very widely used in GB (about 21 million homes). However, its increasing use over the years has coincided with an improving trend in the official statistics on gas deaths. Whilst the Gas Safety (Installation and Use) Regulations (GSIUR) 1998 have provided a framework for improving safety in gas work, other factors such as improvements in the inherent safety of gas appliances will also have contributed to this trend. For an overview of the statistics on gas and carbon monoxide (CO) poisoning, please visit the HSE website.

2006 REVIEW OF DOMESTIC GAS SAFETY
HSE believes there is no room for complacency and during 2006 a review of the domestic gas safety regime identified a case for change. The former HSC took a strategic decision to stay in gas safety and aim to do it better with greater industry leadership. HSE felt that stakeholder criticisms of the existing gas installer registration scheme which has evolved over time and is managed by CORGI had some foundation. Even though the official statistics were showing an improving picture, it was felt that more should be done to raise public awareness of gas and CO risks. Greater industry ownership and accountability would enable HSE to refocus its own resource more productively. The core recommendation from this review, agreed by the HSC, was to deliver added value to consumer gas safety and benefits to gas installers through a reformed gas installer registration scheme and this was endorsed by Lord McKenzie in March 2007.

PROCUREMENT EXERCISE
To deliver this change, HSE embarked on a procurement exercise to select a provider to run an innovative new scheme for a five year term. Regular updates were provided for HSC/E. The cross HSE project team drew heavily on expert external legal and procurement advice to establish a robust process aimed at creating a fair and open competition. This work was overseen by an HSE project board and evaluation of the bids undertaken by an independently chaired Tender Evaluation Board (TEB).

There was significant commercial interest from the outset and, at the Invitation to Tender (ITT) stage, the competition narrowed to two strong bidders: CORGI, the incumbent, and Capita, the professional and support services “Top 100” company. Evaluation of the ITT bids adopted broadly the approach of the new EU's competitive dialogue and involved an intensive period of negotiation which proved extremely successful in improving both bidders' offerings. Because of the high level of public interest HSE has decided to publish the final evaluation report [108KB] for this competition.

CONSULTATION
External stakeholders were widely consulted during the development of the specification of the new scheme. The project board and the procurement process has involved all interested parts of HSE, together with selected external stakeholders and external expert advice.

BACKGROUND TO THE GAS SCHEME COMPETITION
HSE collects and publishes statistics on gas incidents involving piped and LPG derived from (Reporting of Injuries and Dangerous Occurrences Regulations) RIDDOR. During 2006, HSE undertook a major review of the domestic gas safety regime. This involved extensive stakeholder engagement led by the consultants, Frontline, and research by the University College London, which found that 45% of those interviewed in a 'snapshot' survey of 597 homes had little understanding of the risks associated with gas and carbon monoxide. Full reports are available on the HSE website.

In December 2006, HSE Board paper B/06/110 set out proposals for change, principally involving changes to the gas registration scheme managed by CORGI. At its meeting on 6 December, the Board discussed the proposals for reform and agreed that there should be a 'competition for the market' to find a single provider to run a new registration scheme. The Board also agreed that there should be an acronym for the gas registration scheme that would be retained regardless of who currently carried out that work; that the governance arrangements should be expanded; fees should decline in real terms over the time of the contract. Minutes number BM/06/12.

In January 2007, the Health and Safety Commission paper HSC/07/09 set out the proposals agreed by the HSE Board. HSC strongly supported the recommendation that the gas installer registration scheme should be reformed to improve gas safety and that there should be a competition for a 5 year contract to run the new scheme. The Commission said that it would want to be satisfied that the scheme was well managed and appropriate key performance indicators were in place. Minutes HSC/07/M01.

On 7 March 2007, Lord McKenzie issued a press release endorsing the HSC recommendations and announcing the new scheme to improve domestic gas safety. The core recommendation was to deliver added value to the gas consumer safety through a reformed gas installer registration scheme.

In July 2007, HSC paper Misc/07/09 reported on progress with developing the specification for the new scheme and the launch of the competition with the Pre-Qualification Questionnaire (PQQ) and an announcement in the Official Journal of the European Union.

In February 2008, HSC MISC/08/04 reported on the delivery of a major stage of the competition with the issue of the Invitation to Tender documents to selected bidders. The paper also advised of adjustments to the earlier timetable for delivery following complexities which had arisen with the novel procurement exercise.

The replies to the Invitations to Tender were evaluated by the independently chaired Tender Evaluation Board on 27 March and the successful candidates were invited to submit Best and Final Offers by 19 May. HSE announced on 28 August 2008 that it had awarded the contract to run the new gas installer registration scheme from 1 April 2009 to Capita Group Plc. Capita was awarded the contract for a fixed term of 10 years. The gas registration scheme run by Capita is Gas Safe Register.

In response to the appointment of Capita by HSE in Great Britain, the Health and Safety at Work Inspectorate in the Isle of Man subsequently appointed Capita to run the Gas Safe Register scheme on the Island.

The Health and Safety Executive Northern Ireland (HSENI) also carried out a similar review and consulted with the gas industry and public representative groups. The overwhelming opinion was to align gas safety with the GB scheme, Gas Safe Register, from 1 April 2010.

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